By Malaysia Competition Commission

KUALA LUMPUR, Malaysia--Following the recent public outcry on issues relating to the services of food delivery platform companies, the imposition of exorbitant commission fees by such companies and the price of food and beverages on these platforms, the Malaysia Competition Commission (“MyCC”) has actively engaged with relevant stakeholders to obtain further information on the matter. MyCC is also closely monitoring and assessing the situation as to whether the conduct(s) of certain food delivery platform companies is in contravention of the Competition Act 2010 or not.

“The MyCC, along with the Ministry of Domestic Trade and Consumer Affairs (KPDNHEP) have met with relevant parties including the food and beverages (F&B) and retail industry players to understand the issues raised by them. Based on the series of meetings held, we have identified several concerns and challenges in the industry, in relation to not only competition, but also consumerism. The way forward for us is to actively engage with the food delivery platform providers.” said Iskandar Ismail, Chief Executive Officer of MyCC.

“In this regard, MyCC is seriously looking into every angle from the perspective of the Competition Act 2010, particularly on the conduct of these food delivery platform companies towards F&B industry players, riders and consumers and whether it raises any competition concern.”

Iskandar further said that all options are being considered in approaching these issues, including invoking the enforcement powers under the Competition Act 2010 and working closely with KPDNHEP to attain comprehensive solutions to all issues raised by the relevant industry players.
Section 4 and Section 10 of Competition Act 2010 clearly prohibits enterprises from entering into any anti-competitive agreement and abusing their dominant position in the market, respectively. Action can also be taken against a group of major players which abuse their dominant positions collectively. Consumers and businesses can channel their complaint(s) related to the misconduct of the p-hailing services by lodging the complaints via MyCC website or address its complaints to [email protected] or via Whatsapp at +6019 215 2273. The complainant(s) is advised to give full account of their complaint together with the relevant evidence.